Welcome to BASIC CHANCE SOLUTION SDN BHD 202501012376 (1613790-V). By accessing our website and purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully before placing an order.
These Terms & Conditions are governed by the laws of Malaysia and are subject to change without prior notice. Continued use of the website constitutes your acceptance of the updated terms.
1. 🛍️ Orders & Acceptance
All orders placed on our website are subject to availability and confirmation.
Once your order is placed, you will receive a confirmation email. This does not guarantee acceptance of your order.
We reserve the right to refuse or cancel any order for reasons including: payment issues, pricing errors, stock unavailability, or suspected fraud.
2. 💳 Pricing & Payment
All prices are listed in Malaysian Ringgit (MYR) and are inclusive of SST (if applicable).
We reserve the right to change prices at any time without prior notice.
Accepted payment methods include FPX Online Banking, E-wallets, and other methods displayed during checkout.
Payments are processed securely through our authorized third-party providers.
3. 🚚 Shipping & Delivery
Orders are processed within 1–3 working days and shipped via trusted courier partners.
Estimated delivery time within Peninsular Malaysia: 2–5 working days; Sabah & Sarawak: 3–7 working days.
We are not responsible for delivery delays caused by external factors (e.g., courier delays, weather, public holidays).
Refer to our full [Shipping Policy] for more details.
4. 🔁 Returns, Exchanges & Cancellations
We want you to be happy with your purchase. Please refer to our [Return Policy] and [Exchange & Cancellation Policy] for full terms, including:
Return eligibility (e.g. unused, in original condition)
Exchange options for defective or incorrect items
Cancellation requests before shipping
Non-returnable items (e.g. hygiene products, worn sportswear)
5. 👤 Account Responsibility
You are responsible for maintaining the confidentiality of your account and password.
We are not liable for any loss or damage resulting from unauthorized access to your account.
6. 📸 Product Descriptions & Images
We strive to ensure product images and descriptions are accurate, but minor differences in color or appearance may occur due to lighting and screen settings.
Product specifications may be updated without prior notice.
7. 🚫 Prohibited Uses
You agree not to:
Use our site for illegal or unauthorized purposes
Distribute malware, spam, or any disruptive content
Violate any applicable laws or regulations
8. ⚖️ Limitation of Liability
BASIC CHANCE SOLUTION SDN BHD 202501012376 (1613790-V) is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.
Our total liability shall not exceed the amount you paid for the item in dispute.
9. 🔒 Privacy & Data Protection
Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal data.
10. ⚖️ Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising shall be subject to the exclusive jurisdiction of Malaysian courts.
📞 Contact Us
For questions, issues, or clarifications, please contact:
📧 Email: basicchancesolution@outlook.com
📞 WhatsApp/Phone: 011-5790 9745