Thank you for choosing BASIC CHANCE SOLUTION SDN BHD 202501012376 (1613790-V). We aim to make every delivery as smooth and reliable as possible. This policy provides information about our delivery areas, order processing, estimated arrival times, and handling of delivery issues.
1. Delivery Areas 🇲🇾
We currently provide delivery services throughout Malaysia, covering:
- Peninsular Malaysia
- Sabah
- Sarawak
Delivery availability may vary for certain products depending on their size, weight, or destination.
2. Order Preparation
After your payment has been successfully confirmed, we will begin preparing your order.
Orders are generally processed within 1–3 working days, Monday to Friday, excluding Malaysian public holidays.
Orders placed after 12:00 PM may be processed on the following working day.
Once your parcel has been dispatched, tracking information will be provided by email or SMS where available.
3. Estimated Delivery Time
The following timeframes are provided as general estimates:
| Destination | Estimated Delivery |
|---|---|
| Peninsular Malaysia | 2–4 working days |
| Sabah & Sarawak | 3–7 working days |
Actual delivery times may vary depending on the destination, courier operations, public holidays, festive seasons, weather conditions, and other circumstances outside our reasonable control.
The estimated timeframe does not include the order processing period.
4. Shipping Fees
We currently provide free standard shipping for orders delivered within Malaysia.
There is no minimum order value required for standard delivery, and no additional standard shipping fee will be added to eligible orders.
If special delivery arrangements are required, any applicable additional charges will be communicated to the customer where necessary.
5. Courier Services
Depending on the destination and the nature of your order, we may use established courier providers including:
- J&T Express
- Ninja Van
- Pos Laju
- DHL eCommerce
- Other suitable delivery partners
The courier selected may vary according to the destination, parcel size, weight, and service availability.
6. Tracking Your Shipment
After your order has been dispatched, you may receive a tracking number through email, SMS, or another available communication channel.
You can use the tracking number to check the progress of your shipment through the relevant courier’s tracking system.
Please allow some time for tracking information to appear after the parcel has been collected by the courier.
7. Delivery Delays
We make reasonable efforts to ensure that orders are delivered within the estimated timeframe. However, delays may occasionally occur due to circumstances such as:
- Severe weather
- Courier disruptions
- Public holidays
- Festive periods
- High-volume shopping campaigns
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
If your parcel is delayed, please contact us with your order number and we will assist in checking its status with the courier.
8. Packaging & Product Protection
We take reasonable care when preparing and packaging your order for transportation.
Products are packed according to their type and size to help reduce the possibility of damage during delivery.
For example, sportswear and clothing items may be placed in protective packaging, while smaller exercise or sporting equipment may receive additional cushioning where appropriate.
9. Missed Deliveries & Returned Parcels
Customers are responsible for providing accurate delivery information and being available to receive their orders.
If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or provide instructions for collection.
If a parcel is returned to us because of repeated failed delivery attempts, an incorrect address, or other circumstances caused by the recipient, additional delivery charges may apply if a new shipment is requested.
10. Damaged Parcels
If your package arrives visibly damaged, please take photographs of the parcel and its contents before disposing of the packaging.
Contact us as soon as possible with:
- Order number
- Photos of the packaging
- Photos of the damaged product
- Description of the issue
We will review the matter and assist with the appropriate next steps.
📞 11. Contact Us
For questions regarding shipping, delivery status, or a delayed parcel, please contact:
BASIC CHANCE SOLUTION SDN BHD
Company Registration No.: 202501012376 (1613790-V)
📧 Email: basicchancesolution@outlook.com
📞 Phone: 011-5790 9745