Shipping Policy

Thank you for shopping with BASIC CHANCE SOLUTION SDN BHD 202501012376 (1613790-­V). We are committed to delivering your order quickly and safely across Malaysia. Please read our shipping policy below.

🚚 Delivery Coverage

We currently ship to all states and regions within Malaysia, including:

• Peninsular Malaysia

• Sabah & Sarawak

⏱️ Order Processing Time

• All orders are processed within 1–3 working days (Monday–Friday, excluding public holidays).

• Orders placed after 12 PM will be processed the next business day.

• You will receive a tracking number via email or SMS once your order is shipped.

🕒 Estimated Delivery Time

💰 Shipping Charges

We are pleased to offer free shipping on all orders, regardless of order value or delivery location within Malaysia. There are no hidden fees or additional charges for standard shipping.

🚛 Delivery Partners

We work with trusted courier services such as J&T Express, Ninja Van, Pos Laju, DHL eCommerce, and others to ensure reliable delivery.

❗ Delays & Exceptions

While we do our best to ensure timely delivery, delays may occur due to:

• Weather disruptions

• Public holidays

• Courier service issues

• Incomplete or incorrect address details

We are not responsible for delays once the package is with the courier, but we will assist you in tracking your parcel.

📦 Packaging

All items are securely packed to prevent damage during transit. Sportswear is shipped in protective packaging, and small exercise gear is cushioned where necessary.

📮 Missed Deliveries & Redelivery

If the courier is unable to reach you, they may attempt redelivery or leave a notification. It is your responsibility to follow up with the courier service. Re-delivery charges may apply if a parcel is returned due to failed attempts.

❓ Questions or Help?

If you have any questions about shipping or if you haven’t received your order within the estimated time, contact us at:

📧 Email: basicchancesolution@outlook.com
📞 Phone: 011-5790 9745