🔐 Privacy Policy
At BASIC CHANCE SOLUTION SDN BHD 202501012376 (1613790-V), we value your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our website or purchase from us.
By accessing or using our services, you agree to the terms in this policy.
1. 📋 Information We Collect
We collect both personal and non-personal information when you:
a. Place an order or register:
Full name
Email address
Contact number
Shipping and billing addresses
Payment information (processed securely via third-party gateways)
b. Browse our website:
IP address
Browser type
Device type
Pages viewed and time spent
Cookies and other tracking technologies (see Section 5)
2. 🛒 How We Use Your Information
We may use your information for the following purposes:
To process and deliver your order
To send you order confirmations, updates, and receipts
To provide customer service and support
To improve our website, products, and services
To send marketing emails (only if you opt in)
We do not sell or rent your personal information to third parties.
3. 🔐 How We Protect Your Information
We implement a variety of security measures to keep your information safe:
SSL encryption on all transactions
Secure payment gateways
Restricted access to sensitive data
Routine monitoring and system updates
Payment details are never stored on our servers.
4. 🤝 Sharing of Information
We may share your personal information only with:
Trusted logistics and courier partners for order delivery
Third-party payment providers to process your payments securely
Legal authorities, if required by law
All third parties we work with are expected to protect your data in compliance with relevant laws.
5. 🍪 Cookies and Tracking
We use cookies to enhance your browsing experience, such as:
Remembering your cart and preferences
Analyzing website traffic
Improving site functionality
You may disable cookies via your browser settings, but some features may not work properly.
6. 📧 Marketing & Communication
If you opt in, we may send you emails about new products, sales, or updates. You can unsubscribe at any time by:
Clicking the “unsubscribe” link in any email
Contacting us directly
We do not spam or share your contact with unauthorised third parties.
7. 👶 Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect or store data from minors.
8. 🔄 Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. Continued use of our website implies your agreement with the revised terms.
9. 📞 Contact Us
If you have questions, concerns, or would like to access, correct, or delete your personal data, please contact:
📧 Email: basicchancesolution@outlook.com
📞 WhatsApp/Phone: 011-5790 9745