At BASIC CHANCE SOLUTION SDN BHD 202501012376 (1613790-V), we understand that customers may occasionally need to change or cancel an order. We will do our best to assist with cancellation requests, subject to the status of the order.
1. Cancellation Request
If you wish to cancel an order, please contact us as soon as possible after placing your order.
Please provide your order number and contact details so that we can check the status of your order and determine whether cancellation is still possible.
2. Cancellation Before Processing
Orders may generally be cancelled if the cancellation request is received before the order has been processed, packed, or dispatched.
Once we receive your request, we will check the order status and confirm whether the cancellation can be accepted.
Please note that submitting a cancellation request does not automatically mean that the order has been cancelled.
3. Orders Already Packed or Shipped
If your order has already been packed, handed over to the courier, or dispatched, we may no longer be able to cancel it.
In such cases, you may receive the parcel first and then request a return, where eligible, under our Return, Refund & Exchange Policy.
4. Cancellation of Duplicate or Incorrect Orders
If you accidentally place a duplicate order or provide incorrect information, please contact us immediately.
We will make reasonable efforts to assist before the order enters the fulfilment or shipping process.
Once the order has been dispatched, changes to the order or delivery information may no longer be possible.
5. Refunds for Approved Cancellations
If your cancellation is approved and payment has already been received, the applicable refund will normally be returned through the original payment method.
Refund processing times may vary depending on the payment gateway, bank, or financial institution involved.
We will notify you once the refund has been initiated.
6. Cancellation by Us
In certain circumstances, we may need to cancel an order, including but not limited to:
- Product being unavailable
- Incorrect pricing or product information
- Payment or transaction issues
- Suspected fraudulent or unauthorized activity
- Delivery restrictions
- Technical or system errors
- Circumstances beyond our reasonable control
If an order is cancelled by us after payment has been received, an applicable refund will be arranged.
7. How to Request a Cancellation
To help us process your request quickly, please provide:
- Order number
- Customer name
- Email address
- Contact number
- Reason for cancellation
Cancellation requests should be submitted as early as possible, as we may not be able to stop an order once it has entered the fulfilment or delivery process.