Welcome to BASIC CHANCE SOLUTION SDN BHD 202501012376 (1613790-V).
These Terms & Conditions establish the terms under which you may access our website, purchase our products, and use the services provided through our online store.
By browsing our website, creating an account, or completing a purchase, you acknowledge that you have read and accepted these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website.
1. Website Access & Acceptable Use
Our website is intended for lawful shopping and informational purposes.
By using our website, you agree that you will not:
- Use the website for unlawful or fraudulent activities
- Submit false, misleading, or inaccurate information
- Attempt to gain unauthorized access to our systems
- Introduce viruses, malware, or other harmful material
- Interfere with the security or normal operation of our website
- Use website content for unauthorized commercial purposes
We may restrict or suspend access to our website where we reasonably believe that these Terms have been violated.
2. Products & Availability
We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.
However, product availability may change without notice, and certain products may become unavailable before or after an order is submitted.
We reserve the right to:
- Update product specifications
- Change product descriptions
- Modify product images
- Discontinue products
- Limit quantities available for purchase
Minor differences between product photographs and the actual item may occur due to lighting, photography, screen settings, packaging changes, or manufacturer updates.
3. Orders & Acceptance
Submitting an order through our website constitutes a request to purchase the selected products. An order is not considered fully accepted until it has been reviewed and confirmed by us.
We may refuse, cancel, or limit an order in circumstances including:
- Product unavailability
- Incorrect product or pricing information
- Payment problems
- Duplicate or unusual orders
- Suspected fraudulent activity
- Technical or system errors
- Other circumstances that prevent us from fulfilling the order
If payment has already been received for an order that we cancel, an applicable refund will be arranged.
4. Prices & Payment
All product prices displayed on our website are stated in Malaysian Ringgit (MYR/RM).
Prices may include applicable taxes or charges where stated at checkout.
We reserve the right to change prices at any time. However, changes made after an order has been successfully confirmed will generally not affect the agreed purchase price for that order, except where an obvious pricing or system error has occurred.
Available payment methods may include:
- FPX Online Banking
- E-wallets
- Payment cards
- Other payment options displayed during checkout
Payments may be processed through authorized third-party payment providers using their applicable security procedures.
5. Order Processing & Delivery
After successful payment confirmation, orders are generally processed within 1–3 working days.
Estimated delivery times may vary according to the destination and courier service.
As a general guide:
- Peninsular Malaysia: 2–5 working days
- Sabah & Sarawak: 3–7 working days
Delivery estimates are not guaranteed dates. Delays may occur due to courier operations, public holidays, severe weather, festive periods, high-volume campaigns, or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for additional delivery information.
6. Returns, Exchanges & Cancellations
We aim to provide a straightforward process if you need to return, exchange, or cancel an order.
Eligible returns and exchanges are subject to the conditions stated in our applicable policies.
Depending on the circumstances, products may need to be:
- Unused and unworn
- In their original condition
- Returned with original packaging and accessories
- Accompanied by proof of purchase
Certain products may not be eligible for return due to hygiene or product-specific considerations.
Cancellation requests should be submitted as early as possible and may not be available once an order has entered the packing or shipping process.
Please refer to our Return, Refund & Exchange Policy and Cancellation Policy for the applicable requirements.
7. Customer Accounts
Certain website features may require you to create an account.
If you register an account, you are responsible for:
- Providing accurate information
- Keeping your login details confidential
- Protecting your account from unauthorized access
- Not sharing your account credentials with unauthorized persons
You should contact us promptly if you suspect that your account has been accessed without permission.
We reserve the right to suspend or terminate an account where there is reasonable evidence of fraudulent activity, misuse, or violation of these Terms.
8. Intellectual Property
All materials appearing on our website, including:
- Company logos
- Product photographs
- Product descriptions
- Graphics
- Written content
- Website layouts
- Promotional materials
are owned by BASIC CHANCE SOLUTION SDN BHD or the applicable rights holder.
You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.
9. Prohibited Activities
You must not use our website to:
- Commit or facilitate unlawful activities
- Attempt to obtain unauthorized access to website systems
- Upload malicious software or harmful code
- Disrupt website functionality
- Submit fraudulent orders or payment information
- Collect information from other users without authorization
- Misuse our website for spam or other abusive activities
We reserve the right to take appropriate action where prohibited activity is identified.
10. Privacy & Personal Information
We respect your privacy and handle personal information in accordance with our Privacy Policy.
Information may be collected and used where necessary to process purchases, arrange delivery, provide customer service, improve our website, prevent fraudulent transactions, and comply with applicable legal requirements.
For further information, please refer to our Privacy Policy.
11. Limitation of Liability
To the extent permitted by applicable law, BASIC CHANCE SOLUTION SDN BHD shall not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.
We are also not responsible for losses or delays caused by circumstances outside our reasonable control, including third-party courier disruptions, technical failures, or events beyond our control.
Where liability cannot legally be excluded, our liability will be limited to the extent permitted under applicable law.
12. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from your use of our website, purchase of our products, or these Terms shall be handled in accordance with the applicable jurisdiction of the courts of Malaysia.
13. Changes to These Terms
We may revise these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.
The latest version will be published on this page. Customers are encouraged to review these Terms periodically.
Your continued use of our website after updated Terms have been published may constitute acceptance of the revised Terms, to the extent permitted by applicable law.
📞 Contact Us
If you have any questions about these Terms & Conditions, your order, or our services, please contact us:
BASIC CHANCE SOLUTION SDN BHD
Company Registration No.: 202501012376 (1613790-V)
📧 Email: basicchancesolution@outlook.com
📞 Phone: 011-5790 9745