At BASIC CHANCE SOLUTION SDN BHD 202501012376 (1613790-V), we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, or communicate with us.
Where applicable, we handle personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable requirements.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with our website, we may collect information such as:
Customer Information
When you place an order, register an account, or contact us, we may request:
- Full name
- Email address
- Contact number
- Billing address
- Delivery address
- Information provided in customer enquiries
Order & Payment Information
We may retain information relating to your purchases, including:
- Order number
- Products purchased
- Order history
- Delivery details
- Payment status
Payments may be handled by secure third-party payment providers. Where payment services are provided by external processors, your payment information may be subject to their own privacy and security practices.
Website & Technical Information
When you browse our website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website usage information
- Cookies and similar technologies
2. How We Use Your Information
We may use the information collected for purposes that include:
- Processing and fulfilling your orders
- Arranging delivery of purchased products
- Sending order confirmations and shipping updates
- Responding to enquiries and providing customer support
- Processing returns, refunds, exchanges, and cancellations
- Maintaining and improving our website
- Monitoring website performance
- Detecting suspicious or fraudulent transactions
- Maintaining the security of our website and services
- Complying with applicable legal and regulatory obligations
Where you have provided the appropriate consent, we may also use your contact information to send promotional communications.
3. Protection of Personal Information
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.
Our measures may include:
- Secure website connections and encryption
- Secure payment processing
- Access restrictions for sensitive information
- System monitoring
- Regular software and security updates
Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
4. Disclosure to Third Parties
We do not sell or rent your personal information.
Where necessary to provide our products and services, we may share relevant information with trusted third parties, such as:
- Courier and logistics providers
- Payment processing companies
- Website hosting and technical service providers
- IT and security service providers
- Professional advisers or service providers where necessary
We may also disclose personal information where required or permitted by applicable law, including requests from government authorities, regulators, courts, or law enforcement agencies.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to provide essential website functions and improve your browsing experience.
Cookies may be used to:
- Maintain shopping cart information
- Remember certain preferences
- Improve website functionality
- Analyse website traffic and performance
- Understand general visitor behaviour
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some parts of our website.
6. Promotional Communications
From time to time, we may offer customers the opportunity to receive information about:
- New products
- Promotions
- Special offers
- Discounts
- Company or website updates
Marketing communications will only be sent where appropriate and, where required, with your consent.
You may stop receiving promotional communications at any time by:
- Selecting the “Unsubscribe” option in a marketing email; or
- Contacting us directly.
Please note that opting out of marketing communications will not prevent us from sending important transactional messages, such as order confirmations, payment notifications, or delivery updates.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.
When personal information is no longer required, we may securely delete or anonymize it where appropriate.
8. Your Personal Data Rights
Subject to applicable laws and requirements, you may contact us to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Ask questions about how your information is being used
- Withdraw consent where applicable
- Request deletion of information where legally permissible
- Opt out of promotional communications
Certain requests may be subject to applicable legal, contractual, or business requirements.
9. Children’s Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is not permitted under applicable laws.
If you believe that a minor has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take reasonable steps where necessary.
10. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
These websites have their own privacy policies and practices. We are not responsible for the privacy, security, or content of external websites.
We recommend reviewing the privacy policy of any third-party website before submitting personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business operations, website features, technology, or applicable legal requirements.
Any updated version will be published on this page together with a revised “Last Updated” date.
We encourage customers to review this page periodically to remain informed about how we handle personal information.